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Hug Your Customers
Jack Mitchell
其他書名
STILL The Proven Way to Personalize Sales and Achieve Astounding Results
出版
Hachette Books
, 2003-06-11
主題
Business & Economics / Customer Relations
Business & Economics / Sales & Selling / General
ISBN
1401398049
9781401398040
URL
http://books.google.com.hk/books?id=YY2ZAAAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
Revised and updated for the first time since original publication!
Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."
If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller,
Hug Your Customers
. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell.
Hug Your Customers
shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use,
Hug Your Customers
is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.