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Mastering Your Organization's Processes
John O'ConnellJon PykeRoger Whitehead
其他書名
A Plain Guide to BPM
出版Cambridge University Press, 2006-01-19
主題Business & Economics / GeneralBusiness & Economics / ManagementBusiness & Economics / Industrial ManagementBusiness & Economics / Production & Operations ManagementTechnology & Engineering / General
ISBN05218397509780521839754
URLhttp://books.google.com.hk/books?id=Z_h1tYxRWiYC&hl=&source=gbs_api
EBookSAMPLE
註釋Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.