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Service operation

Great Britain. Office of Government Commerce

出版	The Stationery Office, 2007-05-30
主題	Business & Economics / GeneralBusiness & Economics / Industries / Computers & Information TechnologyBusiness & Economics / Information ManagementBusiness & Economics / Business MathematicsComputers / Operating Systems / General
ISBN	01133104639780113310463
URL	http://books.google.com.hk/books?id=ZayAKN3hyUoC&hl=&source=gbs_api
EBook	SAMPLE

註釋

This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.