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Customer Driven Healthcare
Ed ChaplinJohn Terninko
其他書名
QFD for Process Improvement and Cost Reduction
出版ASQ Quality Press, 2000
主題Medical / Health Care DeliveryMedical / Physician & PatientMedical / Practice Management & Reimbursement
ISBN08738947159780873894715
URLhttp://books.google.com.hk/books?id=_S0KAQAAMAAJ&hl=&source=gbs_api
註釋Chaplin, medical director at Continental Rehabilitation Hospital in San Diego, and Terninko, a QFD trainer and consultant, explain how Quality Function Deployment (QFD) can help health care organizations adapt to the changing competitive environment by listening to customer needs and designing initiatives that will satisfy customers. Well over 100