登入選單
返回Google圖書搜尋
IT Service Management
Jan Van Bon
其他書名
An Introduction Based on ITIL
出版Van Haren Publishing, 2004
主題Business & Economics / Industries / Computers & Information TechnologyBusiness & Economics / Information ManagementComputers / Information TechnologyComputers / Management Information Systems
ISBN90772122809789077212288
URLhttp://books.google.com.hk/books?id=_j_yAAAAMAAJ&hl=&source=gbs_api
註釋An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.