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Keeping the Human Factor Alive in the Digital Age
出版Writersworld, 2006
主題Business & Economics / Customer RelationsBusiness & Economics / Management
ISBN09554289049780955428906
URLhttp://books.google.com.hk/books?id=_ty9wAEACAAJ&hl=&source=gbs_api
註釋The lack of emotional connection with customers is costing companies billions in lost revenue. The book contains ideas, thoughts and practical actions to release the potential of people. It is the next step for progressive companies who want to fully engage all of their people so that they deliver a customer experience that matches their brand.