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Catalogs, Services and Portfolios
Daniel McLean
其他書名
A ITSM success story
出版IT Governance Publishing, 2014-04-08
主題Business & Economics / Operations ResearchBusiness & Economics / Project ManagementComputers / General
ISBN18492856839781849285681
URLhttp://books.google.com.hk/books?id=aCLJBAAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Based on the real-life experiences of the author and other ITSM professionals, Catalogs, Services and Portfolios – an ITSM success story is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour. Through his experiences, readers encounter the common challenges faced when implementing change in an IT Service Management context. The ‘tips that would have helped Chris’ sections are packed with helpful advice for anyone facing similar challenges.