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A Flight Attendant's Essential Guide
Colin C. Law
其他書名
From Passenger Relations to Challenging Situations
出版BrownWalker Press, 2019-08-15
主題Transportation / Aviation / CommercialBusiness & Economics / Customer Relations
ISBN16273472839781627347280
URLhttp://books.google.com.hk/books?id=a_ecDwAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.