Take a proactive approach with your most challenging students!

This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students, plus new tables, charts, and reflection questions. Offering real-life scenarios from interviews with teachers, counselors, and school administrators, this updated volume provides:

• More tips for developing active listening skills that improve communication with students
• Suggestions for creating caring communities in the classroom
• A new section on dealing with aggressive and violent behavior
• Information on understanding parent behavior and suggestions for building positive connections with parents and families