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Management
Plunkett
Raymond Attner
其他書名
Meeting and Exceeding Customer Expectations
出版
Cengage South-Western
, 1997
主題
Business & Economics / Decision-Making & Problem Solving
Business & Economics / Entrepreneurship
Business & Economics / Management
Business & Economics / Skills
Business & Economics / Leadership
ISBN
0538863110
9780538863117
URL
http://books.google.com.hk/books?id=am9pxIZOFnIC&hl=&source=gbs_api
註釋
The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
