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Emotional Labor and Crisis Response
Sharon H. MastracciMary E. GuyMeredith A. Newman
其他書名
Working on the Razor's Edge
出版Routledge, 2014-12-18
主題Business & Economics / Human Resources & Personnel ManagementPolitical Science / GeneralPolitical Science / Public Affairs & Administration
ISBN13174721289781317472124
URLhttp://books.google.com.hk/books?id=b1HfBQAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.