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The Customer is Boss
John Tschohl
其他書名
A Practical Guide for Getting what You Paid for and More
出版Best Sellers Publishing, 1993
主題Business & Economics / Customer RelationsBusiness & Economics / DistributionReference / Consumer Guides
ISBN09636268099780963626806
URLhttp://books.google.com.hk/books?id=bDDj7xkyZ5MC&hl=&source=gbs_api
EBookSAMPLE
註釋The Customer Is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. When you follow these simple guidelines you will gain better service from airlines, retailers, and restaurants; you will be shown increased respect by government officials, car dealers, service providers and other professionals; and you will feel secure in the knowledge that your product -- and service-related problems will be solved to your satisfaction.