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Customer Service (finally) Defined
Nancy FriedmanWilliam A. Brady
其他書名
Ideas, Tips, Techniques and Skills You Can Use Now and Forever
出版Independent Publishing Corporation, 2016-02
主題Business & Economics / General
ISBN18939370709781893937079
URLhttp://books.google.com.hk/books?id=cc1VAAAACAAJ&hl=&source=gbs_api
註釋Filled with dozens of ways to keep your customer service up to speed, Nancy's new book, is an abundance of information you can use now and forever. Fun filled, easy tips, ideas, skills and techniques transferable to your own business. Topics include Killer Words of Customer Service, How to Handle the Upset/Irate Customer, Yucky Email Phrases..and so much more.