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Superior Supervision
註釋In this era of employee empowerment and organizational flattening, a supervisor's job is more complex and more important to the organization's success than ever before. With increasing responsibility for decisions, personnel, productivity, quality, sales, and profits, supervisors and their employers can no longer afford lackluster performance. Both new and experienced supervisors will benefit from Loen's advice as they are shown how to optimize their performance, get results, create support from employees and managers, and solve problems. In recognition of supervisors' greater authority and responsibility, Loen even offers a chapter on handling pressure. This book will enable any supervisor to excel more and fail less.