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Trust in Management in Organizations

其他書名	Employee Trust in Their Managers Allows a Firm to Delegate Decision-making, Aiding Both Productivity and Profitability
出版	Forschungsinstitut zur Zukunft der Arbeit GmbH (IZA), 2023
URL	http://books.google.com.hk/books?id=d_4L0AEACAAJ&hl=&source=gbs_api

註釋It is not possible for a formal employment contract to detail everything an employee should do and when. Informal relationships, in particular trust, allow managers to arrange a business in a more productive way; high-trust firms are both more profitable and faster growing. For example, if they are trusted, managers can delegate decisions to employees with confidence that employees will believe the promised rewards. This is important because employees are often better informed than their bosses. Consequently, firms that rely solely on formal contracts will miss profitable opportunities.