登入選單
返回Google圖書搜尋
Superior Customer Service
StullBill StullDonna Crow
出版Cengage South-Western, 1994-10-15
主題Business & Economics / GeneralBusiness & Economics / Accounting / GeneralBusiness & Economics / Customer RelationsBusiness & Economics / Marketing / General
ISBN05386286859780538628686
URLhttp://books.google.com.hk/books?id=ddZhNgAACAAJ&hl=&source=gbs_api
註釋Today's customer service encompasses much more than just point-of-sale activities. This book introduces readers to the new concept of total customer service, applying it to all business areas from customer interactions and relationships to the actual sales process.