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Serving Diverse Communities in Hospitals and Health Systems

Edward L. MartinezLinda CummingsLindsay DavisonIngrid A. SingerDonna SicklerArsenio DeGuzmanMarsha Regenstein

出版	2003
URL	http://books.google.com.hk/books?id=eMGwoAEACAAJ&hl=&source=gbs_api

註釋

This report presents the most significant and applicable strategies from the various programs and approaches currently underway in NAPH hospitals and health systems. The report presents findings and lessons learned in the form of the following deliverables: case studies of nine NAPH member institutions that illustrate significant programs, policies, or strategies in the provision of culturally and linguistically appropriate health care services; findings from a focus group of chief executives at a number of NAPH public hospital and health systems on the leadership components required to develop and maintain effective culturally and linguistically appropriate health care; a prototype web-based toolkit designed to assist providers in planning, implementing and sustaining a culturally competent health care delivery operation in a public hospital setting; and recommendation to OMH to strengthen culturally and linguistically appropriate services in safety net institutions.