登入選單
返回Google圖書搜尋
Call Centres in a Digital World
Max McKeown
出版LLP Professional, 2000
ISBN19025815639781902581569
URLhttp://books.google.com.hk/books?id=eTHhPQAACAAJ&hl=&source=gbs_api
註釋This report can help you develop your call centre in a digital age. It includes practical examination of strategies being employed to help exploit the opportunities created by the introduction of digital communication channels. It includes six case studies of international companies to offer practical guidance on how to implement digital communication channels into the call centre and into a long-term business plan.