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An Analysis of the Baldrige Quality Philosophy Within the State of Ohio's Department of Education

出版	Ohio State University, 2008
URL	http://books.google.com.hk/books?id=eVuAAQAACAAJ&hl=&source=gbs_api

註釋Abstract: The Ohio Department of Education organization is evaluated relative to the Malcolm Baldrige Quality philosophy. After implementing this philosophy two years prior to the beginning of this study, the depth of the organization's compliance with the philosophy is tested to provide insight on how the Malcolm Baldrige philosophy applies to an education service organization, and the time it takes to achieve the benefits of a top down commitment to total quality management. The findings of this study suggest that even though there is a strong commitment to total quality, and an improvement in the performance of the organization over time; the structure identified in the Malcolm Baldrige National Quality Award Application process has not been replicated in the Ohio Department of Education. The question of applicability is discussed as the Malcolm Baldrige education criteria does not completely capture the environment of an education service organization, nor does the service industry model fit the environment of this state agency.