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Delivering Satisfaction and Service Quality
Peter HernonJohn R. Whitman
其他書名
A Customer-based Approach for Libraries
出版American Library Association, 2001
主題Business & Economics / Customer RelationsLanguage Arts & Disciplines / Library & Information Science / GeneralLanguage Arts & Disciplines / Library & Information Science / Administration & ManagementLanguage Arts & Disciplines / Library & Information Science / Archives & Special Libraries
ISBN083890789X9780838907894
URLhttp://books.google.com.hk/books?id=fNgoeXaFdc8C&hl=&source=gbs_api
EBookSAMPLE
註釋Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.