登入選單
返回Google圖書搜尋
Managing Quality in Tourism
Tony LenehanDenis Harrington
其他書名
Theory and Practice
出版Oak Tree Press, 1998
ISBN18607610039781860761003
URLhttp://books.google.com.hk/books?id=fTssAQAAMAAJ&hl=&source=gbs_api
註釋This work addresses the growing interest in total quality management (TQM) within the hospitality industry. It examines theories and developments in quality management, and looks critically at the subject in an international context.