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Importance of intangible elements for customers perception of hotel service quality
Boris Snoj
其他書名
recenzija prispevka za 16. mednarodni kongres Human, culture and quality in tourism and hospitality industry tourism and hospitality management
出版
2002
URL
http://books.google.com.hk/books?id=hk8zOwAACAAJ&hl=&source=gbs_api
