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Integrated Measurement - KPIs and Metrics for ITSM
Daniel McLean
其他書名
A narrative account
出版IT Governance Publishing, 2013-05-21
主題Business & Economics / GeneralComputers / GeneralComputers / Business & Productivity Software / Project Management Tools
ISBN18492848659781849284868
URLhttp://books.google.com.hk/books?id=huRgAgAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.