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That's Customer Focus!
F. Ray Miller
其他書名
The Overworked and Underappreciated Manager's Guide to Creating a Customer-Focused Organization
出版That's Customer Focus!, 2008
主題Business & Economics / Customer Relations
ISBN14196860389781419686030
URLhttp://books.google.com.hk/books?id=i5Z0yYWy-nAC&hl=&source=gbs_api
EBookSAMPLE
註釋Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.