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Two Tons of Gold
註釋Nurses communicate with a diverse client group in their everyday practice. Almost every day is fraught with a communication challenge from a patient, a family member, a colleague or a supervisor. Excellence in nursing care requires the ability to respond instantly to an emotion-charged moment with a therapeutic use of oneself by way of effective verbal and non-verbal communication. Therapeutic Interaction in Nursing provides the nurse or nursing student with concrete guidance in developing competencies in therapeutic communication in most problematic interactions.