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註釋Even the best-managed coaching programme, with the best coaches, will fail if the real world where the coaching takes place doesn't match the fine words from HR. If you ask me to tell you that I need help, I need to know that you won't secretly think "this one's struggling to make the grade": if you ask me to coach my team, I need to know that you really mean that it is more important than getting that report done. Coaching can work brilliantly. It can help you improve your employee retention levels, succession planning, and organisational creativity. But, it can only work when the culture is supportive: where managers, coaches and coachees all trust each other and are working together. Spending money on coaching without first ensuring that the groundwork has been done is a fast track to failure. Make sure your training and development budget delivers more bang for your buck by creating a climate for coaching.