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Remarkable Service

The Culinary Institute of America (CIA)

出版	John Wiley & Sons, 2014-02-10
主題	Cooking / Methods / ProfessionalCooking / GeneralBusiness & Economics / Industries / General
ISBN	11181168799781118116876
URL	http://books.google.com.hk/books?id=jBURAwAAQBAJ&hl=&source=gbs_api
EBook	SAMPLE

註釋

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.