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Achieving IT Service Quality
Chris OlesonMike HaganChristophe DeMoss
其他書名
The Opposite of Luck
出版BookPros, LLC, 2009
主題Business & Economics / Customer RelationsBusiness & Economics / Information ManagementComputers / GeneralComputers / Information Technology
ISBN09823140279780982314029
URLhttp://books.google.com.hk/books?id=jFkN4thymGcC&hl=&source=gbs_api
EBookSAMPLE
註釋Many IT organizations suffer from poor system and service quality with costly consequences. Every day it seems there's a new media report of a system failure damaging a company's bottom line or reputation. Don't let your business be next. Achieving IT Service Quality demonstrates that achieving superior IT system results is the opposite of luck. Whether you currently employ a service quality framework such as ITIL or not, this book can help your organization: -stop relying on expensive Band-Aids to put IT systems back together during a crisis -integrate innovative practices in technology, process, and organizational design -learn a practical and realistic methodology to dramatically improve IT service quality -build a culture of prevention and improvement for the short- and long-term Built on the experiences and proven techniques of three IT professionals with a combined 40 years in the industry, this book provides insights on the dos and don'ts of equipping your business with high-performing, competitive IT services.