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Total Quality in Healthcare
Ellen Marszalek-GaucherRichard J. Coffey
其他書名
From Theory to Practice
出版Wiley, 1993-06-04
主題Business & Economics / Total Quality ManagementHealth & Fitness / GeneralMedical / Health Care Delivery
ISBN15554253489781555425340
URLhttp://books.google.com.hk/books?id=jHJrAAAAMAAJ&hl=&source=gbs_api
註釋Total Quality Management (TQM) is considered by many to be the answer to the severe problems currently gripping the healthcare industry. Yet while much has been written about the theory of TQM, little is available on the specifics of applying this theory to health care practice. How does one begin? How can the organization be structured to support these approaches? How can the effectiveness of these efforts be evaluated?Sharing the lessons they've learned by implementing TQM strategies in their hospital since 1987, Ellen J. Gaucher and Richard J. Coffey offer practical guidance for building an organization that successfully employs TQM--one that utilizes the philosophy of continuous improvement in all business and clinical functions, employs teams for problem solving, and continually strives to meet and exceed customer needs. They provide comprehensive guidance for realizing broad-scale organizational change, showing how by applying this approach, they have been able to improve speed, efficiency, and cost-effectiveness throughout their organization.