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Customer-driven Project Management
Bruce BarkleyJames H. Saylor
其他書名
A New Paradigm in Total Quality Implementation
出版McGraw-Hill, 1994
主題Business & Economics / Customer RelationsBusiness & Economics / Total Quality ManagementBusiness & Economics / Project ManagementTechnology & Engineering / Mechanical
ISBN00700373969780070037397
URLhttp://books.google.com.hk/books?id=jfUJAQAAMAAJ&hl=&source=gbs_api
註釋Total Quality Management (TQM) is one of the hottest new management techniques developed in recent years. This book introduces project managers and engineers to the concept of TQM and demonstrates how to put quality impmvements 'on line.' A unique eight-phase system shows readers how they can become key team players-working with management to nieet customer needs without sacrificing schedules or running over budget.