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The Consumer's View of Consumer Protection
Pascal Bühler
Martin Eling
Peter Maas
Veselina Milanova
其他書名
An Empirical Study of the Swiss Insurance Market
出版
Institute of Insurance Economics of St. Gallen University, Switzerland
, 2016
ISBN
3729720023
9783729720022
URL
http://books.google.com.hk/books?id=jyHqswEACAAJ&hl=&source=gbs_api
註釋
Many parties are involved in the current political discussions (e.g. FIDLEG, revision of the Insurance Contracts Act (VVG)) revolving around how buyers of insurance products can be protected in an effective and efficient manner. However, the group of stakeholders at the centre of these discussions has hardly been analysed at all. What do the consumers themselves think of consumer protection? What protection do they need and in what situations? Thus far, consumers have not voiced any opinion on this subject. The present study attempts to fill this gap by shedding light on the consumer's view of consumer protection. With the aid of comprehensive, scientifically based empirical research, the authors of the study are able to draw robust conclusions that are representative for Switzerland as a whole.