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Using Leaflets to Communicate with the Public about Services and Entitlements
Great Britain: National Audit Office
其他書名
Department for Work and Pensions
出版The Stationery Office, 2006-01-25
主題Business & Economics / Labor / Wages & CompensationPolitical Science / GeneralPolitical Science / Public Affairs & AdministrationPolitical Science / World / EuropeanSocial Science / Sociology / General
ISBN01029367229780102936728
URLhttp://books.google.com.hk/books?id=jymmUIgpzdMC&hl=&source=gbs_api
EBookSAMPLE
註釋The Department for Work and Pensions (DWP) provides services to some 28 million people. Despite the development of new technology, printed materials, in particular leaflets, play an important role in ensuring that customers are informed of services and entitlements. This NAO report examines how effectively the DWP manages the provision of accurate information in its leaflets issued to customers, as well as communicating clearly and effectively about benefits and services. It focuses on how the DWP manages the risks associated with producing and issuing inaccurate leaflets; whether it can ensure that the information in leaflets is accurate and accessible; and whether leaflets are easily available for customers. Findings include that although the DWP has made progress in improving the design of some leaflets, it could go further to make them easier for the public to understand and get hold of, as well as improving checks on the accuracy of leaflets and its supply and printing arrangements so that the most recent versions are widely available.