登入選單
返回Google圖書搜尋
Making Customer Satisfaction Happen
R.M. McNealy
出版Springer Science & Business Media, 1994-09-30
主題Technology & Engineering / MechanicalBusiness & Economics / Production & Operations ManagementTechnology & Engineering / ManufacturingBusiness & Economics / Management
ISBN04125892069780412589201
URLhttp://books.google.com.hk/books?id=jzxcN0JC4LQC&hl=&source=gbs_api
EBookSAMPLE
註釋This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.