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Total Quality Management
G. Kanji
其他書名
Proceedings of the first world congress
出版Springer Science & Business Media, 1995-03-31
主題Business & Economics / Production & Operations ManagementBusiness & Economics / Operations ResearchBusiness & Economics / General
ISBN04126438049780412643804
URLhttp://books.google.com.hk/books?id=kdMY3vAgRwQC&hl=&source=gbs_api
EBookSAMPLE
註釋In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.