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Practical Evaluation for Collaborative Services
註釋This book is an effort to document ideas, processes, and outcomes based on input from many people involved in accountability of interagency collaborative services programs. The goals, processes, instruments, and reporting systems presented have been developed through a team process over a 10-year period of involvement with Iowa's School-Based Youth Services Program, a multiservice system designed to help all students and families by coordinating services between the community and the school. The approach is useful for monitoring and gathering outcome data, assessing student risk, assessing program implementation and customer satisfaction, and assessing program results using qualitative and quantitative data. Specific surveys are included for students at various educational levels and their parents. The chapters are: (1) "Introduction"; (2) "Monitoring and Gathering Outcome Data for Collaborative Services Programs"; (3) "Assessing Student Risk and Other Critical Customer Characteristics"; (4) "Process Evaluation: Assessing Program Implementation and Customer Satisfaction"; (5) "Outcomes Evaluation I: Evaluating Program Results Using 'Quantitative' Data"; (6) "Outcomes Evaluation II: Evaluating Program Results Using 'Qualitative' Data"; (7) "Local Utilization of Evaluation"; (8) "Challenges and Keys to Sustainability in Assessment and Evaluation"; and (9) "Putting It All Together." Nine "resources" contain specific surveys and examples of data collection formats. (Contains 10 tables, 36 figures, 2 displays, and 41 references, and an index.) (SLD)