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The Making of Better People Managers
出版Institute for Employment Studies, 2003
主題Business & Economics / EducationBusiness & Economics / Human Resources & Personnel ManagementBusiness & Economics / ManagementBusiness & Economics / Leadership
ISBN18518431839781851843183
URLhttp://books.google.com.hk/books?id=lZMsAAAACAAJ&hl=&source=gbs_api
註釋The process of making better people managers was examined. Data were collected through interviews with managers and staff at five case study organizations in the United Kingdom and through interviews with a sample of business schools and management developers. The study established that managers must be able to do the following things: (1) empower and develop others; (2) manage morale and performance; (3) work across boundaries, engage with others, work as part of a team, and think differently about problems and their solutions; (4) focus on internal and external customers; and (4) balance technical and generic skills. Management development providers and managers agreed that people management skills are becoming increasingly necessary. The following management development programs were identified as being particularly effective: (1) a coaching program for middle managers from a government department; (2) a transformational management development program in a health authority; and (3) a carefully developed and nurtured culture in a medium-sized manufacturing company. Twin tracks to better people management were identified. The first is to develop managers so that they can in turn change the culture of management within the organizations, and the second is to try to act directly on the culture of the organization and expectations of managers as a lever to change managers' behavior. (Contains 25 references.) (MN).