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At America's Service
Karl Albrecht
其他書名
How Your Company Can Join the Customer Service Revolution
出版Grand Central Publishing, 1992-01-01
主題Business & Economics / General
ISBN04463931699780446393164
URLhttp://books.google.com.hk/books?id=lgwNWl38IokC&hl=&source=gbs_api
註釋From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.