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Group Support Systems

其他書名	Tools and Applications
出版	Division of Research, Harvard Business School, 1996
URL	http://books.google.com.hk/books?id=mgByHAAACAAJ&hl=&source=gbs_api

註釋GSS (group support systems) refer to computer and communications based technologies designed to enhance group decision making and problem solving processes. In this paper, three categories of GSS - communication support, coordination support, and task support - are identified and discussed. For each category, the major functional capabilities are described and examples of GSS in a variety of organizational settings and the resulting benefits are presented. In the last section of the paper, laboratory and field studies of GSS are reviewed and summarized and the practical implications of their findings are discussed.