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Improving Leadership Effectiveness
註釋This book "provides suggestions, checklists, strategies and tools for developing to the utmost your qualities of leadership at the micro level. Here you will learn how to: deepen your own self knowledge ; make better decisions ; grow as a frontline leader ; communicate the big picture to your group ; deal with conflict ; generate voluntary compliance ; negotiate more effectively ; conduct performance appraisals ; deal with personal problems of staff ; manage the difficult employee and much more!" - back cover.