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Performance Measurement
Harry P. HatryJoseph S. Wholey
其他書名
Getting Results
出版Urban Institute Press, 1999
主題Business & Economics / Total Quality ManagementBusiness & Economics / Leadership
ISBN087766692X9780877666929
URLhttp://books.google.com.hk/books?id=mwJHAAAAMAAJ&hl=&source=gbs_api
註釋Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book synthesizes more than two decades of Harry Hatry's pioneering work on performance measurement into a comprehensive guide. The author explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. He covers the selection of indicator breakouts and benchmarks for comparisons to actual values and suggests a number of uses for performance information. Joseph Wholey contributes a chapter on maintaining the quality of the performance measurement process.