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Performance Measurement
Harry P HatryJoseph S. Wholey
其他書名
Getting Results
出版Bloomsbury Academic, 1999-11
主題Business & Economics / Total Quality ManagementBusiness & Economics / LeadershipPolitical Science / Public Policy / City Planning & Urban Development
ISBN087766692X9780877666929
URLhttp://books.google.com.hk/books?id=mwJHAAAAMAAJ&hl=&source=gbs_api
註釋Long before "reinventing government" came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This book, by a leader in the field, synthesizes more than two decades of work into a comprehensive guide to performance measurement. Hatry explains every component of the process, from identifying the program's mission, objectives, customers, and trackable outcomes, to finding the best indicators for each outcome and identifying sources of data and how to collect them.