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Implementing and Sustaining Total Quality Management in Health Care

Hugh C. H. Koch

出版	Longman, 1992
主題	Business & Economics / Industries / HealthcareBusiness & Economics / Production & Operations ManagementMedical / Health Care Delivery
ISBN	058220903X9780582209039
URL	http://books.google.com.hk/books?id=oelFAAAAYAAJ&hl=&source=gbs_api

註釋

This book will address ten of the major thrusts of TQM within health care in an ordered and practical way. The text will vary from the simple example (car parking!; your desk; telephone behaviour) to the complex, or diverse example (comprehensive standard setting). The simpler the example, perhaps the better the message. The book addresses the following issues in its subsequent chapters: Staff commitment and developing a strategy; Management and organisation of TQM; Measuring quality; Designing health care; Controlling health care processes; Empowering staff and problem solving; Customer responsiveness; Training for quality improvement; Sustaining commitment and momentum.