| 其他書名 | Implementing ITIL in 4 Practical and Auditable Steps |
| 出版 | Information Technology Process Institute, 2005 |
| 主題 | Business & Economics / Industries / Computers & Information TechnologyBusiness & Economics / Information ManagementBusiness & Economics / Knowledge Capital |
| ISBN | 09755686129780975568613 |
| URL | http://books.google.com.hk/books?id=okq5AAAAIAAJ&hl=&source=gbs_api |