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Access to Justice for the Chinese Consumer
Ling Zhou
其他書名
Handling Consumer Disputes in Contemporary China
出版Bloomsbury Publishing, 2020-05-14
主題Law / Alternative Dispute ResolutionLaw / ConsumerLaw / Arbitration, Negotiation, MediationLaw / Comparative
ISBN15099310749781509931071
URLhttp://books.google.com.hk/books?id=p27aDwAAQBAJ&hl=&source=gbs_api
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註釋This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People's Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and 'professional' consumers.

Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of 'mediation', and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged.

This innovative book looks at the nature of China's distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.