| 其他書名 | Member service : exceeding expections (S1300) |
| 出版 | Kendall/Hunt Pub., 2001 |
| 主題 | Business & Economics / Personal Finance / GeneralBusiness & Economics / Industries / Financial Services |
| ISBN | 07872866489780787286644 |
| URL | http://books.google.com.hk/books?id=p4IkAAAACAAJ&hl=&source=gbs_api |