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A How-to-do-it Manual for Librarians
出版Facet Publishing, 2002
ISBN18560446889781856044684
URLhttp://books.google.com.hk/books?id=qhiCQgAACAAJ&hl=&source=gbs_api
註釋Ross and Nilsen have been collecting information on interviewing techniques for fifteen years. This how-to manual condenses their findings and offers librarians a practical guide to eliciting exactly what users are searching for.