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Service Consultant

Cengage Delmar Learning

出版	Delmar Cengage Learning, 2008-12-10
主題	Technology & Engineering / Technical & Manufacturing Industries & Trades
ISBN	14180424719781418042479
URL	http://books.google.com.hk/books?id=r_yTtAEACAAJ&hl=&source=gbs_api

註釋

The leader in providing first-rate educational materials for professional automotive technician training, reference, and certification now offers this exciting product for automotive service consultants! This CD-ROM provides more than 8.5 hours worth of content designed especially for professional, service-oriented individuals. Users will learn about the role of the service consultant within a service facility; how to communicate effectively for favorable customer relations; the dynamics of internal communications, relations, and supervision; customer delivery and follow-up for increasing service sales; and automotive product and service knowledge. Regardless of which delivery format you choose, you'll be sure to receive all the information necessary to provide excellence in customer service.