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23 European Symposium on Computer Aided Process Engineering
註釋The world globalization has been creating a very strong competition amongst companies. To maintain their market position, companies need to guarantee that all their activities are performed with high efficacy and efficiency standards, allowing not only a company profit but also a good company image. Such image is not definitely related to the service level but also to the way environmental and social aspects are treated within the companies' strategy. This paper explores these concerns and presents a simple and systematic methodology for supply chain analyzes. The methodology will screen and identify the main bottlenecks, regarding sustainable factors (economic, environmental and social) in any supply chain. A set of new indicators are used, which assess important operational issues in the supply chain as well as sustainability issues. A case study is presented to highlight the applicability of the developed methodology.