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Experience Management
Ralph Bergmann
其他書名
Foundations, Development Methodology, and Internet-Based Applications
出版
Springer
, 2003-08-02
主題
Computers / Artificial Intelligence / General
Computers / Information Technology
Computers / Interactive & Multimedia
Computers / Data Science / General
Business & Economics / Information Management
Computers / Electronic Commerce
Computers / System Administration / Storage & Retrieval
Computers / Design, Graphics & Media / Graphics Tools
Political Science / Public Affairs & Administration
Business & Economics / Business Mathematics
Computers / Desktop Applications / General
ISBN
3540457593
9783540457596
URL
http://books.google.com.hk/books?id=rq-qCAAAQBAJ&hl=&source=gbs_api
EBook
SAMPLE
註釋
This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.