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Clients for Life
Andrew Sobel
Jagdish Sheth
其他書名
How Great Professionals Develop Breakthrough Relationships
出版
Simon and Schuster
, 2001-02-21
主題
Business & Economics / Consulting
Business & Economics / Business Writing
Business & Economics / Entrepreneurship
Business & Economics / General
ISBN
0743215095
9780743215091
URL
http://books.google.com.hk/books?id=sr2G0AZQfLkC&hl=&source=gbs_api
EBook
SAMPLE
註釋
Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to developing lasting client relationships.
Millions of people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise.
Clients for Life
sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty.
Supported by more than 100 case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors,
Clients for Life
identifies what clients really want and lays out the core qualities that distinguish the client advisor—an irreplaceable resource—from the expert for hire, a tradable commodity.
Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis—big-picture thinking—that is so highly valued by clients.
Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.