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Lives on the Line
Jeffrey J. Sallaz
其他書名
How the Philippines Became the World's Call Center Capital
出版Oxford University Press, 2019
主題Business & Economics / Customer RelationsBusiness & Economics / Labor / GeneralBusiness & Economics / Economics / GeneralHistory / Asia / GeneralLaw / Labor & EmploymentSocial Science / Sociology / GeneralSocial Science / Discrimination
ISBN01906306559780190630652
URLhttp://books.google.com.hk/books?id=tCaeDwAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.